MARCH 2022 TECHNICIAN OF INFLUENCE AWARD WINNERS
International® is pleased to announce the four winners of the Technician of Influence Award for the month of March. The individuals listed here have demonstrated their commitment to pursuing continuous improvement and delivering the highest level of customer service.
ROOKIES
These tech professionals have less than 2 years of experience at the dealership, have shown commitment to Uptime by being top producers, have gone the extra mile, and have proven they are responsible and trustworthy.
Service Technician
Noah was recognized by the COO of Wiers International dealership for his hard work and dedication to excellence every single day. He has just over 1 year of experience and is already troubleshooting light engine jobs and repairing them. Noah stayed over to finish up a repair on a wheelchair accessible school bus so that the customer could have the bus back the next day. Noah always fills out his Quick Check forms and is never asked to go back and fill them out. He has a commitment to keeping trucks in good working order and being upfront and honest if the truck is not. Noah was the top performer for February and worked 36 extra hours without complaining one bit.
Noah has excellent attendance and does not miss work. He never calls in absent and is always willing to stay late or come in early to help contribute to UPTIME. Noah is just 21 years old and has the maturity of a seasoned technician. Noah never says no and is always open to anything we ask of him. There is nothing he wouldn't do to help keep trucks on the road and rolling!
Service Technician
Tayler started as a diesel tech when he was hired by the dealer at Midwest Transit Equipment. He was doing generator repairs for a railway and had little to no experience in this field. During his interview, the Service Manager was blown away by his positive attitude. Tayler was hired shortly after and was told by the manager that he can train a technician but cannot train an attitude and Tayler won the manager over with his willingness to learn. He always has a great attitude and will do anything to help out. He is a great example for the rest of the techs. Tayler is always willing to stay late, go to the customer location at the drop of a dime, or work through lunch if a customer is waiting. He is constantly putting the customer first which shows his dedication to our company and true thoughtfulness toward the customer. Tayler is always doing everything he can to help other techs in the shop and guide them on issues that he may be more knowledgeable in. Tayler has become IC Bus Master Certified in his first year of employment, which shows his dedication to getting better and more knowledgeable in his career. He is willing to come in early, stay late, or work outside in the elements to show that he always goes 100% for our customers. He always makes sure he is doing his job the right way the first time.
VETERANS
These tech professionals have two or more years of experience at the dealership, have shown commitment to Uptime by being top producers, have gone the extra mile, and have proven they are responsible and trustworthy.
Service Technician
Ricardo started working at Taylor & Lloyd at 18 years old and began his career sweeping the shop floors. He spoke little English, but his work ethic spoke for itself. He took in everything the shop had to offer by learning from lead technician and taking on any job that was given to him. Twenty years later, he is one of the top producing technicians, a strong teacher, exceptional with customers, and, as always, a great team player. One of the owner’s first interactions with Ricardo was one that he will always remember. On one of his first days, Ricardo stayed late to clean the shop. However, as he was leaving, a hose was unrolled across the shop floor. Even though he was in his street clothes, he still rolled up the greasy hose before he left. He is always more than willing to help other technicians, even those who do not work at the dealership and are coming in for parts. He will take phone calls to assist these other technicians and is always eager to speak to some of our Spanish speaking customers who have trouble communicating their issues in English. Ricardo is a diligent student and is no stranger to receiving certifications and completing trainings. He is extremely knowledgeable, and if he does not have the answer, he will go out of his way to find it.
Ricardo's years of experience and willingness to learn has made him a top producer at our dealership. He finds time to assist fellow technicians, whether it be locating parts, diagnosing issues, or installing brake shoes. Often, he is able to step into the service manager and shop foreman positions during vacations and excels in both delegating tasks and communicating with fellow technicians. Recently, a local town had a plow truck break down because of DEF warnings. Ricardo got that truck back on the road out in less than an hour. His years of experience and ability to take on every job is a key factor in our customer Uptime. Ricardo has grown up at our dealership and is now the father of three children who he teaches the same values that he shows every day at Taylor & Lloyd.
Lead Technician
Steve Jensen is beyond your normal day-to-day technician at Rush Truck Centers. He is always first to greet a customer if he is around the service desk and he answers the Service Phones when writers are busy or on another call. He is often the first technician to arrive and the last to leave, always staying the extra time to take care of a repair or lending a helping hand to the apprentice technicians. Steve is Diamond certified and maintains his training throughout the year, all while keeping a positive attitude. Steve stayed late last Friday night taking care of a Werner truck that was down waiting on a part for three weeks. He built a friendly relationship with the driver and finished the truck around 8:00 p.m.; another customer walked in the door as he was picking up his truck after a repair and Steve went right out with him to investigate the air leak to find when loading his truck, the suspension air bag blew up, Steve came in on Saturday and installed the air bag for the customer which our dealership is normally closed on Saturday. Steve is Diamond Certified along with Cummins Mid-Range and Heavy Duty certified. Steve always has apprentices asking questions or borrowing tools. sometimes I will find him under a truck lending them a helping hand. He always maintains a level head and positive attitude. Very few times does a repeat repair come back to visit us with Steve's name on the ticket. He stays late to finish repairs to keep the drivers from another night in the hotel and he will push lunch back to finish work that can shorten a customer’s visit. Steve is a leader and a mentor. He will no doubt move on to management level if he desires that path. Steve always sees the big picture and is never selfish.
