CUSTOMER ONBOARDING

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WORLD-CLASS SUPPORT
FROM THE START

As your trusted partner for electrification, our onboarding team is dedicated to simplifying and streamlining your journey from day one. We provide training and a ride-along for drivers, a vehicle overview for technicians and first responders, and an in-depth charging demonstration. Post-deployment, our experts check back in periodically to make sure everything is running smoothly. We'll be available to answer any questions about the vehicle or charging infrastructure. 

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DELIVERY

Now that the site is built, it's time to make sure that everything works as intended. That includes ensuring that the Charging EVSE (Electric Vehicle Supply Equipment) is commissioned and tested prior to vehicle deployment, provide insights on how to use Advanced Remote Diagnostics, and how to use scheduled charging if available with your EVSE.
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SITE COMMISSIONING

The last phase of infrastructure construction, site commissioning includes the activities to ensure infrastructure is complete, and equipment is installed, connected and working. Our electric vehicle team works closely with the dealer and customer to ensure that vehicle delivery and site commissioning is completed at the same time.
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TRAINING

Your equipment may be ready to go but that does not mean your team is. We'll be on-site to train your crew on driver training, charging operation, technician training (maintenance and inspection), storage best practices, towing, first responder training, Advanced Remote Diagnostics and any applicable charging software.
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CONNECTED SERVICES

Advanced Remote Diagnostics is a powerful tool for all businesses. But it's especially useful for those with electric vehicles. Its ability to monitor, track and report on vehicle location, charge status and maintenance schedule is invaluable for those in the back office.
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POST-DEPLOYMENT

After your charging infrastructure is up and running, the post-deployment phase continues at least 45 days beyond delivery. During this time, the deployment team  helps to monitor and assess vehicle operating data. Metrics include vehicle performance and efficiency, fault codes, charging efficiency, GPS tracking, operating range and safety reports. The deployment team reviews data with customers to identify areas for improvement to optimize operations.
THINKING ABOUT ELECTRIFYING YOUR FLEET?

That’s why our team of electric vehicle experts, in partnership with leading International® dealers, have pulled from their collective knowledge and experience to give fleet operators the advice they need to avoid surprises during this period of transition — especially when it comes to charging.

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eMV™ SERIES

Explore the eMV Series from International. Proven foundation and zero tailpipe emissions driven by an innovative battery-electric powertrain.

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BATTERY-ELECTRIC VEHICLES

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FLEET ELECTRIFICATION
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EV PODCAST
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