FEBRUARY 2022 TECHNICIAN OF INFLUENCE AWARD WINNERS
International® is pleased to announce the four winners of the Technician of Influence Award for the month of February. The individuals listed here have demonstrated their commitment to pursuing continuous improvement and delivering the highest level of customer service.
ROOKIES
These tech professionals have less than 2 years of experience at the dealership, have shown commitment to Uptime by being top producers, have gone the extra mile, and have proven they are responsible and trustworthy.
Service Technician
Morgan Woodtke is very intelligent and has focused on becoming one of the best Triage/Diagnostics techs at Allegiance Trucks. She has demonstrated excitement and initiative to grow as an individual and as a group, is always on top of training, is always wanting to learn more, and is open to new ideas.
Morgan graduated from Lincoln Tech institute in Connecticut as one of the top students in her class and to this day she goes back to the school to represent International and Allegiance Truck Group. She helps teach the students and encourages them to come work for International. Her work ethic is top notch and very rare to find in a technician.
Morgan is 100% trustworthy. Her depth of knowledge and dedication to taking care of the customer first is very impressive. If there is a coworker that needs help, she is the first one to jump in and assess the situation for uptime for the customer.
Morgan takes International trucks that are powered by the International® A26 engine and makes them a top priority. She looks at and cares about the dealership metrics and repair velocity. Uptime is the main focus, not just for the customer, but for the entire Allegiance Truck Group as a whole. Her productivity is currently at 96% with no comebacks at all. Morgan's achievements strive for International is amazing.
Service Technician
Scott came to Landmark dealerships with a fire and drive that we had not seen in a long time. His fire has spread throughout the entire shop. His work ethic was evident after his first 2 weeks with us. He comes in early and leaves late and always has a great attitude and a smile. He has taken it upon himself to help build morale in the shop and our dealership as a whole.
Morale has been down a little because of COVID-19. The dealer had 3 coworkers lose their lives to COVID in the last 2 years. Scott’s positive attitude, jokes, and dedication have helped us get back on track after a very hard season. In the 4 months that Scott has been at Landmark, he has constantly been one of our top performers, if not the top one. His proficiency, efficiency, and productivity are up there with our veteran techs. He has often exceeded everyone with gross profit. He loves knowing where he stands for the week and then challenges himself to be number one. There was one Saturday where all the techs on that shift were home with COVID and Scott stepped up and worked 6 days that week and close to 70 hours to help take the burden off the Service Manager.
During the hiring process, Scott was informed that he would have to have all of his LMS training completed in the first 90 days. That never had to be repeated again. Scott came in early, stayed late, and trained on weekends to get it completed in 45 days.
Scott came to us about a friend who was looking for a job. After his recommendation, we interviewed and hired a new tech, and the Dealer is excited because they see the same work style that Scott has. It has been a great thing for Landmark to be able to hire an employee like Scott who has come in and started leading the way with his example and great attitude.
VETERANS
These tech professionals have two or more years of experience at the dealership, have shown commitment to Uptime by being top producers, have gone the extra mile, and have proven they are responsible and trustworthy.
Service Technician
Adam Huth, nominated by his Service Manager and the International District Service Manager, has been with Selking International for 4 years. Adam is the employee that will continually go above and beyond to provide excellent customer service. He values our customers and takes incredible pride in his work. Adam understands our customers’ needs for uptime and has been an advocate for pushing limits to achieve 48-hour turnaround on A26 engine swings. Even with this, Adam continues helping in any capacity needed for the Service Department. Along with the leadership Adam has demonstrated, he also holds himself accountable by leading the shop with 95+ efficiency and clocking 60-hour (and more) work weeks any time the need arises.
In early February, the Midwest was hit with a substantial snowstorm. Every plow truck was needed, and the dealer received a call that a county plow truck had derated. Adam had already worked a 10-hour day and was off the clock to go home for the day. With a call to Adam, he came back into work, drove to the customer’s location, and installed the A26 emergency calibration for QLS failure. This is only one example of Adam putting our customers first and demonstrates his personal dedication and leadership ability to reduce downtime for our customers.
Lead Technician
Kevin is in the top 1% of Super Star Techs at Rush Truck Centres of Canada. He is well rounded in all makes and his diagnostic abilities go unmatched. Kevin's experience and work ethic make him an invaluable member of the Team. Those jobs that have been "everywhere, and no one has figured it out" get figured out by Kevin! He has been relied on to fill the Shop Foreman roll and still manages to be our top performer on the floor.
Kevin is the person you go to when failure is not an option. He has come in early, left late, and stopped by customers locations on the way home or on the way into work. When everything else is going wrong around you, Kevin finds a solution. He is fabricated his own parts more times than the Service Manager can count to get someone running. The entire Service Staff turns to him for technical and diagnostic support.
Kevin demands to be on the cutting edge of technology. He is a licensed 310T, IC Bus Master Certified Technician. He accomplishes all his training independently and is self-motivated and driven to keep learning. Every day a team member struggles to diagnose something, and every day Kevin solves it. He spends time trying to explain to each Tech the how’s and whys in effort to improve our team. Kevin typically runs over 90% for billable hours and the Service Manager can count on one hand how many comebacks repairs he is had in 10 years of working with him.
In addition to his great performance in his role, somehow, he still manages to give back to his community by coaching youth minor hockey.
