JunE 2022 TEchnIcIan of InfluEncE Award WInnErS
International® pleased to announce the four winners of the Technician of Influence Award for the month of June. The individuals listed here have demonstrated their commitment to pursuing continuous improvement and delivering the highest level of customer service.
ROOKIES
These tech professionals have less than two years of experience at the dealership, have shown commitment to Uptime by being top producers, have gone the extra mile, and have proven they are responsible and trustworthy.
Service Technician
Tyler came to Norfolk Truck Center in 2020 as a student from Tidewater Community College working on his degree for “Associate of Applied Science with a Specialization in Medium/Heavy Truck Service Technician”. He has very fond memories of working on trucks with dad when he was a youngster and that passion turned into a career path. Since being with Norfolk Truck Center, Tyler has finished his degree, earned his Virginia State Inspectors license, and completed many certifications for International training. His interest and productivity continue to grow as he remains diligent and consistent in all of his duties. He always has an upbeat, positive attitude and is always willing to lend a hand. We are proud to watch Tyler grow into his position and cannot wait to see what the future holds for this promising young man.
Service Technician
Adam has worked in a fleet environment throughout most of his career at Diamond International, Alberta Canada. Although he is new to the International brand, he has been dedicated to expanding his knowledge about the product. Over the last year, he has excelled at the dealership and has become a valuable asset to Diamond International Trucks.
This past winter, during an extreme cold alert, Adam went to a remote area on a service call. Unfortunately, the unit was not able to be repaired in the field and the tow truck was hours away. Adam took it upon himself to bring the driver back into town in his personal vehicle long after regular business hours.
Adam is our acting lead tech on the weekend shift and consistently leads and assists with other technicians. He never hesitates to take initiative on repairs and determine the underlying cause. He is eager to develop and expand his knowledge to achieve greater successes in the future with Diamond International Trucks. In addition, Adam is dedicated to repairing vehicles right the first time and in the most efficient way to maintain uptime and customer satisfaction.
VETERANS
These tech professionals have two or more years of experience at the dealership, have shown commitment to Uptime by being top producers, have gone the extra mile, and have proven they are responsible and trustworthy.
Service Technician
Bryan is one of the most dedicated and loyal International Cornhusker employees, making the time to be up to date on all iKNow information, schooling, and bettering himself every day. He Is my "Go to Tech," and his attention to detail and following all steps to get the repair done is impeccable. You never have to ask Bryan if he performed a step in his repair, because his diagnostics story tells you step by step what he did in the repair. This makes him a warranty claim repair dream. He is meticulous in his work, his shop area, his attitude, his willingness to teach up-and-coming techs, and his end results. Bryan is the tech you don't have to check on, because he strives to getting the job done right and does not stop until he has exhausted all avenues.
Bryan had a unit come in which had been to 2 other shops for the same fuel issue. Another shop just did an R & R on the fuel filter, but Bryan diagnosed the real issue, which was algae in the fuel. He then took all necessary measures to make sure the repair was complete, including dropping the fuel tank and cleaning it and the fuel lines, fuel filters, and fuel filter housings. Five months later this customer still has not had the issue return because of Bryan’s initiative and thoroughness. He’s the type of tech you would want to clone and have 10 of him working for you. Bryan's work ethic and dedication to Cornhusker International and the International brand is something to be very proud of, and I look forward to helping him reach his goals of one day becoming shop foreman, then service advisor, and then manager.
Service Technician
Scott is a veteran International truck technician with 41 years of dedicated experience at Thompson Truck and Trailer. Scott’s dedication, hard work, and knowledge have helped make him a brand ambassador and his dealership a leader in the dealer network.
In his 4 decades of dealer experience, he has mentored numerous fellow technicians and paved the way for future technician success. He goes above and beyond his own repairs, assisting service advisors where needed or being the go-to guy when the service manager needs a subject matter expert to answer the call. Scott's willingness to help the customer, service, parts, and sales makes him a well-rounded team player that every dealer dreams of.
His versatility, experience and knowledge on every truck and engine in our lineup, past and present, give his advisors confidence to dispatch any type of diagnostic or repair complaint to him. . In addition, he provides feedback to International technical services when he discovers new issues and how he has solved them. Scott works directly with customers on setting parameters for new trucks prior to delivery to ensure top performance based on the customer’s needs.
As a technician, Scott wears many hats and does so with a positive attitude and never complains. Customers know Scott by name and ask for him specifically to work on their truck or figure out their tough issue because they know he will figure it out!
