NOVEMBER 2022 TECHNICIAN OF INFLUENCE AWARD WINNERS

Apprentice Technician

Josh is an apprentice technician on our afternoon shift at Lewis Motor Sales. He is always first on shift to arrive, often quite early. As an apprentice, he gets a broad range of tasks and always completes them competently and efficiently. He can be found doing anything from scanning a drive-up engine light appointment, doing advanced welding on items broken by customers, cleaning DPFs, or any other repair jobs we have in the shop.

Josh will always stay late to finish a job, whether requested or not, and his attention to detail results in quality work without comebacks. He can also frequently be found helping others, whether it be with ideas, tools, a helping hand, or a lift assist for us old guys, making him a great team player. 

One specialty he is proud of is being the go-to guy for all the servicing and maintenance needs of a large number of the Canadian Forces MILCOTS trucks, which requires attention to detail and often digging deep to source the correct parts and procedures.

Josh has put in the time to become Master Certified. He is also signed up to start Cummins training. Josh can be trusted to handle himself on road calls, alone in the shop, and in any other situation we’ve put him into. If he knows what needs to be done, he will start the process and get the truck back up and running. Josh is always concerned about doing a good job for the customer and his own satisfaction, resulting in clean work with no comeback in my memory. He is especially fast on oddball MILCOTS jobs like front drive axle servicing and heavy suspension work. Josh also has a mechanical passion outside of work involving his Jeep and the outdoors.

Service Technician

Tom has been a model employee from the day he was hired at Syossett Trucks and has been a great asset since then. We had a customer with a telematics unit that was not operating properly. Tom not only worked later to get the repair done on time, but he also visited their site a few days later to confirm the repair further on his own time. Tom has been given multiple jobs that were incredibly difficult and time-consuming, and he has always come in under time and fixed problems no one else has been able to diagnose. He has become such an important technician to our customers that we tend to send him to facilities to make repairs and triage trucks for our customers. He has even visited our customers to check on their equipment on his own time, making the customer his #1 priority and delivering exceptional customer service. On one specific job, he had to drive more than a dozen times to a customer location and made the repair as convenient as possible for our customer. We do not normally do road calls or repairs outside of our facility, so the fact that he does make those trips and is more than capable of completing any job given is a real demonstration of how great a mechanic he is. 

Tom is a very experienced and intellectual technician with the ideal personality of a leader. Therefore, he has become the go-to man in the shop with any problems beyond the general scope of repairs. Although he helps every other technician within this location, he is still capable of completing his work on time and correctly. He can greatly assist and drive other technicians to follow the right problem-solving and diagnosis to complete jobs within a timely manner and with little to no wasted time or parts. Tom is our main tech, not only with general repair jobs but also with most of our warranty repairs. He works determined to come within the warranty-specified items. The only downside to Tom’s efficiency and knowledge is the fact that everyone comes to him with questions or help. This slows him down but in the same breath speeds up the rest of the shop; so, in the end, he is not only completing his work within the time given or close to it, but he is driving the rest of the shop to complete their work faster and with fewer mistakes, making him our top producer.