NovEmbEr 2023 TEchnIcIan of InfluEncE WInnErS
International® is pleased to announce the four winners of the Technician of Influence Award for the month of November. The individuals listed here have demonstrated their commitment to pursuing continuous improvement and delivering the highest level of customer service.
ROOKIES
These tech professionals have less than two years of experience at the dealership, have shown commitment to Uptime by being top producers, have gone the extra mile, and have proven they are responsible and trustworthy.
Service Technician
Service Technician Brandon Theriault has been with Allegiance Trucks for almost two years. During this time, he completed all web-based training courses for International and Cummins, and over 90% of the Allison 1, 2, 3, and 4k transmissions. He also completed all instructor-led training for CV, HVAC, and DLB Levels 2 and 3, allowing him to create custom logic, N13, and A26, and now he is our first tech signed up for the S13 training — all of this in a matter of just under 2 years. The young man is ambitious, dedicated, loving, selfless, and just great for shop morale. He has a Class A CDL driver’s license and attended college for computer science.
He is always willing to help new hires with the electronic side of the industry due to his computer science background, creates customer logic to accommodate customers’ needs, and always thinks outside the box. He is a top producer and has no shop comebacks. He always verifies the complaint, finds the root cause, and always verifies the repair before releasing the vehicle. He never complains about the task he has been given.
Something to highlight in his young career is that before 2 years ago he had very little experience wrenching on trucks before, and because of his computer science education he excels at this profession. These are times when techs are very few and far between, especially a young man who understands electronics. He is a happy, loving individual and is a breath of fresh air. We are very fortunate to have acquired him.
Service Technician
Jose came to Southwest International Trucks as a PM technician with no experience. He has made every effort to learn daily. Jose has advanced from PM technician to a more experienced technician and now performs brake jobs, wheel seals, engine gasket replacements, and clutch replacements. Jose learns from being shown once and makes repairs promptly and correctly the first time. Jose is working on becoming better at electrical diagnostics and repairs and he is not afraid to ask for help or direction.
Jose takes every opportunity to help with any shortage in schedule staffing. He has stepped up and offered to cancel his Saturday plans to make sure that we have a technician available on Saturdays if the scheduled technician has an emergency. Jose has been able to accept responsibility in situations where something was broken or damaged during a repair. The integrity that he displays is difficult to find in newer technicians. Jose has been able to keep our younger technicians safe by pointing out to them when they need to have more safety equipment in place during a repair.
Jose has been tasked with assisting other technicians to complete a job faster than what was foreseen due to the availability of parts. Jose has come in early and stayed late on multiple occasions when he hasn't had to make sure that we get the customer up and going. Jose has never thrown in the towel or refused to take a job as he continues to learn and build on a successful career. Jose has an attitude that shows that he is all about the customer and the company. It would be great to have a shop full of dedicated employees like Jose.
VETERANS
These tech professionals have two or more years of experience at the dealership, have shown commitment to Uptime by being top producers, have gone the extra mile, and have proven they are responsible and trustworthy.
Service Technician
Fred is a model employee at Hill International Trucks. His loyalty and dedication are unmatched. Fred started here as a young man and has been a steady and consistent performer for well over 25 years. Fred is one of those technicians who has seen a lot of changes in our industry, our business, and our management team but despite so much change, he has been able to adapt and be a rock for the East Liverpool Service Department. Additionally, Fred’s personality and attitude are a wonderful reflection of Hill International's “Good to Great” Mission. He is always upbeat, always smiling, regardless of the weather, regardless of the job, and regardless of how he feels. He is the definition of a class act technician. He always goes above and beyond to assist seasoned techs and teach rookie techs, all while truly caring about our customers and his quality of work.
Fred is always keeping up with the new updates, procedures, and recalls and is always willing to share the new information with other technicians in the shop. His bay and tools are always clean and organized and he is very careful with the customers’ equipment.
Fred’s career has seen him grow in our shop from an apprentice to a master tech to a Diamond-certified tech to now being one of our most important mentors for young techs. His quantity and quality of work have always been at or near the top of the shop. Fred is passionate about training. He was selected as the mentor of one of the Uptime Academy apprentices, and he took him under his wing to make sure he understood all the new concepts, letting him do all the work while keeping a close eye and providing instructions when needed. Fred won the first Technician of the Year Award from Hill International last year. Fred is a career employee who has exemplified what we are selling to young people today at career fairs.
Service Technician
Pierre has worked for Le Center du Camion for 28 years. He is a dedicated employee with an unparalleled work ethic. He always gives the best of himself, and he has the desire to surpass himself for the success of the company. He is highly qualified, and his technical abilities are second to none. Pierre's commitment to quality makes him one of our most successful technicians. He constantly receives praise from customers and is a source of inspiration to his coworkers.
His willingness to share the knowledge acquired throughout his years of service and his experience have a significant impact on the dealership. It is employees like him who have allowed the organization to have the reputation for excellence that it has today.
He is always available to lend a hand and support the technicians and has become a mentor to them. His team spirit, his attention to detail, and his dynamic and motivated attitude make a huge difference in our team. He is always the first volunteer to organize the tools and update the workshop tool inventory. He has been a Diamond-certified technician for many years since he completes the International and IC Bus training courses each year. He is very much appreciated by our customers, establishes a climate of trust with them, and is in high demand for repairs of their trucks.
Pierre's high efficiency allows him to carry out his work within the recommended and actual times to quickly return trucks to the customers. He carries out repairs promptly and professionally. He completes rapid diagnostics within the 2 hours allocated, allowing precise monitoring for the customer and avoiding returns. He is always available to work overtime to maximize customer satisfaction.
He has always demonstrated loyalty and commitment to the company. We are grateful for all the work he has accomplished, and we are proud to be able to count on such a passionate and committed employee in the past years.
